Terms of Service

1. Who we are and what these terms cover

KMD Analytical is a service of KMD Group LLC, an independent analytical testing laboratory in Chatsworth, California. These terms govern every order you place, every sample you send or bring us, every certificate we issue, and your use of kmdanalytical.com, the client portal, the order-tracking pages, and the certificate-verification service (together, the "Services").

By placing an order, paying an invoice, shipping or hand-delivering a sample, or using the Services, you agree to these terms. If you order on behalf of a company, you confirm you are authorized to bind it. The Services are for businesses and adults: you must be at least 18 and ordering for a lawful business or research purpose. If you do not agree, do not order and do not ship.

These terms, the Scope of Services & Limitations page, the Privacy Policy, the disclaimer printed on each certificate, and your order confirmation are the entire agreement between you and us for each order. If they conflict, these terms control, then the Scope page, then the order confirmation.

2. What we do

We perform identity, purity, and content analysis of research-grade peptide samples, and of related materials such as bacteriostatic water, by reverse-phase HPLC with UV / diode-array detection, plus the add-ons listed on our pricing page, within our published Scope of Services & Limitations, which forms part of these terms.

We do not test controlled substances of any schedule (including fentanyl and its analogs), human growth hormone (somatropin), testosterone, anabolic-androgenic steroids, or SARMs. We do not test human or animal specimens; we are not a clinical laboratory; we are not FDA-registered; and we do not perform GMP release testing. We do not perform sterility, endotoxin, microbial, heavy-metal, residual-solvent, or aggregate/dimer (SEC) testing unless a certificate expressly states otherwise. A certificate reports only the parameters printed on it.

3. Research and quality-control use only

Our Services, results, and certificates are provided for research and quality-control information only. Nothing we provide is medical, pharmaceutical, regulatory, or safety advice; a determination that any material is safe, effective, sterile, or fit for any purpose; or an endorsement of human or animal use.

You are solely responsible for how you use your samples, our results, and any product they relate to, and for your own regulatory compliance. We are an independent contractor: nothing in these terms makes us your partner, agent, employee, quality unit, or fiduciary.

4. Your responsibilities and warranties

You represent and warrant, each time you order or ship, that:

• you lawfully possess, and may lawfully ship to us, every sample you send;
• no sample contains a controlled substance under U.S. federal or California law, human growth hormone (somatropin), testosterone or any anabolic-androgenic steroid, or a SARM, and no sample is a human or animal specimen — you give this confirmation by ticking the box on the order form, and we keep a dated record of it with your order;
• the information you enter on the order — compound, strength, lot, product or blend name, and the name certificates are to be issued to — is accurate and complete, and you have the right to have certificates issued in that name; you acknowledge on the order form that once a certificate is issued it is sealed and cannot be edited, including the name;
• you are the exporter and importer of record for every shipment to us; you are not located in, and are not owned or controlled by anyone in, a country or on a list subject to U.S. sanctions or export restrictions; and you will not ask us to ship anything to such a place;
• you will comply with all laws that apply to your samples and your use of our results, including import, export, and customs rules.

Samples are accepted at our discretion. If a sample is prohibited material, is misdescribed, or is unsafe to handle, we may refuse or stop testing and destroy it, or return it at your expense, and no fees are refunded — as our Scope of Services states, material outside our scope is returned or destroyed without analysis and without refund of analytical fees. If a sample is simply a compound we do not yet offer, we will credit or refund the fee for that vial.

5. Orders, pricing, and payment

Prices are those shown at checkout when you place the order. All prices are in U.S. dollars and exclude any taxes, duties, bank charges, or currency-conversion fees, which are yours. Testing does not begin until payment is received in full.

An unpaid order stays open and its payment link stays live until you pay or we cancel it. We may cancel an unpaid order at any time, and if our published rates change before you pay we may re-issue the invoice at the current rate. A discount code is applied when you submit the order and cannot be added afterward; codes cannot be combined unless we say so.

We may decline, cancel, or limit any order at any time and for any lawful reason — including a payment-risk flag, a compliance concern, capacity, or prior misuse of our Services — without giving a reason. If we cancel before testing, we refund or credit the fees not yet earned; that is your only remedy.

If what arrives differs from what was ordered — a different compound or strength, more than one active in a vial, or extra vials — we correct the order to match what we received and re-price it using the same per-vial tier and any discount code that applied to your order; a vial found to contain more than one active is billed at the blend rate on our pricing page. We will email you a payment link for any difference, and testing of the affected vial waits until it is paid. The turnaround clock for that vial starts when the balance is paid. If the balance is not paid within 30 days of our notice, that vial is treated as an unpaid arrival under section 9.

If fewer vials arrive than were ordered, we will tell you which vials we did not receive. The remaining vials are re-priced at the tier that applies to that count, and any difference in your favor is credited toward a future order or refunded, at our option. If you believe the missing vials were shipped, tell us within 7 days of our notice so we can re-check the packaging.

If you have a problem with a charge, contact us first at info@kmdanalytical.com; we resolve billing questions quickly. Disputing a charge with your card issuer or bank for work we have performed, or reversing a payment after a certificate has been issued, is a breach of these terms. If you do, we may suspend your account and any pending work, withdraw every certificate issued on the affected order, and recover the disputed amount plus the processor's dispute fee, our costs of responding, and reasonable attorneys' fees. Certificates are re-issued only after the balance is paid.

6. Turnaround

Standard turnaround is 10–12 business days and rush is 4 business days, counted in business days from receipt — the business day we log your samples in at intake — or, if the order or a re-priced balance is unpaid when the samples arrive, from the day it is paid. Shipping time is on top. These are estimates, not guarantees. Instrument maintenance, method development, re-runs needed to obtain a reliable result, holidays, carrier delays, and events outside our control can extend them.

Time we spend waiting on you — an unlabeled or unmatched package, a missing lot sheet, an unpaid balance, or a question you have not answered — does not count.

Rush is available at checkout on smaller orders. Larger rush jobs, next-business-day, and same-day service are quoted by arrangement, depend on capacity and on the receipt cut-off stated in the quote, and are subject to the same estimate-not-guarantee rule.

A delay is not grounds for a refund unless we agree to one in writing. Rush service buys priority scheduling; if we miss a rush window for reasons within our control and none of the delay was on your side, we refund or credit the rush surcharge, at our option, and nothing more.

7. Events beyond our control

We are not liable for any delay or failure caused by something outside our reasonable control, including instrument failure or parts and service delays, unavailability of a reference standard or reagent, power, internet, or hosting outages, cyber incidents, carrier and customs delays, fire, flood, earthquake, epidemic, labor disruption, civil disorder, changes in law or regulatory action, and the suspension, hold, or termination of our payment-processing or banking services. Turnaround is extended for as long as the event lasts. If it lasts more than 30 days, either of us may cancel the affected order and we will refund or credit the fees not yet earned, which is your only remedy.

8. Cancellation and refunds

You may cancel an order before we log your samples in, for a full refund or credit of unearned fees, less any payment-processing cost we cannot recover.

Once we have logged your samples in (the "sample received" email), fees are earned and non-refundable, whether or not testing has begun and whether or not you like the result. If you cancel after receipt we may, at our discretion, refund part of the fee less our intake and handling costs, but we are not required to.

If we are unable to complete a test for reasons within our control, we will re-run it, or credit or refund the fee for that sample, at our option. That is your sole and exclusive remedy, subject to the carve-outs in section 15.

9. Samples: shipping, custody, and disposal

You bear all risk of loss, damage, delay, seizure, or destruction of a shipment until we log it in at intake, which is when we photograph your vials — not when a carrier marks it delivered. We do not require a signature on delivery. You are responsible for packaging, carrier charges, and any customs duties, taxes, permits, or import requirements.

Write your KMD order number on the outside of the package, label each vial with its compound and strength, number otherwise identical vials, send sealed vials only, and include your name or company inside. A package we cannot match to a paid order is treated as an unpaid arrival under this section. If vials cannot be told apart, we assign them in the order we unpack them, and the certificates follow that assignment.

A customs letter from us is an accommodation, not a guarantee of clearance; it describes your shipment from your order and states a nominal value for customs purposes only, not a valuation of your material. You are responsible for the accuracy of the customs declaration on your shipment. We may decline to provide one. If a shipment is seized, delayed, or destroyed by a carrier, customs, or any authority, your order is cancelled to that extent and fees for work not yet performed are refunded or credited; that is your only remedy.

Samples are consumed in testing. Any remainder is held briefly for re-runs and then disposed of. We do not export, return, or forward samples, and results and certificates are delivered electronically; you are responsible for any rules that apply to receiving them where you are.

Samples have no value to us and we do not insure them. After we log a shipment in, our entire responsibility for a sample — including loss, breakage, contamination, mix-up, degradation, or destruction, however caused — is to test a replacement you supply at no additional analytical fee, or to refund or credit the fee for that sample, at our choice. We are not liable for the cost or value of any sample or of any product it came from.

Samples that arrive before the order is paid, or that are held for an unpaid balance, are stored for 30 days from the day we log them in. After that we may dispose of them without further notice and without refund. You consent to disposal under this section and release us from any claim relating to a sample disposed of as described here.

We may refuse, quarantine, or dispose of any package that arrives leaking, unlabeled, unsafe, or that appears to contain material outside our scope. If we suspect that a sample contains a controlled substance or other unlawful material, we may — without telling you first and without any liability to you — report it to and cooperate fully with law enforcement and regulators, surrender the sample and your order details and shipping information to them, retain the sample as evidence, and cancel your order without refund. You release us from any claim arising from a report we make in good faith.

10. Certificates of Analysis

A certificate reports our findings on the specific sample as received, on the date analyzed, and on nothing else: not other vials, lots, or batches; not the product as sold; and nothing about safety, efficacy, sterility, or quality beyond the parameters printed on it. Label claim, lot number, product or blend name, and sample identity are printed as you supplied them and are not independently verified. Where a certificate carries a conformity or pass/fail line, it is assessed against the specification you supplied.

Certificates are issued to the name you give on the order — your company or brand, or your own name if you give none — and once issued a certificate is sealed and cannot be edited, including the name. Before a certificate is issued, and at our discretion, you may ask us to issue a vial's certificate to another brand that you own, or to list additional parties under "Also named"; a certificate that names additional parties carries a printed note that they did not submit the vial and that their units were not tested. If you ask us to print any name other than your own, you warrant that it is your own business or brand, or a party that has authorized you to name it, and that you have shown each of them these terms. We never issue or re-issue a certificate in the name of a company that did not submit the vial; a group that shares a vial shares the one certificate.

A certificate is licensed to you, not sold. You may share an unaltered certificate PDF or its link. You may not alter, crop, re-brand, re-issue, translate, or excerpt a certificate; present it as applying to any other vial, lot, batch, or product; sell, lend, or license it; or use it, or let anyone use it, for material you did not submit. If you do, or if anyone does so with your knowledge, we may withdraw every certificate issued to you and refuse future orders, in addition to any other remedy.

You may say that a specific vial or lot was tested by KMD Analytical only if you show or link the unaltered certificate and its ID and the statement is limited to that vial or lot. You may not use our logo or marks; describe anything as "KMD certified," "KMD approved," "KMD verified," or similar; imply that we test your products routinely or vouch for your products, business, sourcing, or manufacturing; or use our name or a certificate in any claim to consumers about safety, dosing, effects, or human or animal use. We may require you to remove any statement that breaks these rules within 24 hours of our notice.

A certificate is prepared for, and may be relied on only by, the client who ordered it. Anyone else who reads a certificate or the verification page — including your customers, distributors, marketplaces, and regulators — does so for information only, on these same terms, and may not rely on it as a statement about any unit, lot, or product other than the specific vial we tested. We owe no duty to, and accept no liability toward, anyone who is not our client.

Anyone may verify a certificate by its ID, its QR code, or its SHA-256 fingerprint at kmdanalytical.com/verify. Verification is valid only at kmdanalytical.com; we are not responsible for any result shown on another domain, and a certificate that "verifies" anywhere else is counterfeit. We may withdraw a certificate that was obtained with false information, altered, or used in violation of these terms, or if the order carries an unpaid balance or a chargeback, or if we learn the sample was out of scope; a withdrawn certificate no longer verifies. If we find an error in a certificate we re-issue it, and the superseded version no longer verifies — stop using any copy that fails verification.

11. Disputed results and re-tests

If you believe a result is wrong, tell us in writing at info@kmdanalytical.com within 14 days of the certificate being issued, with your reasons. After that the result is final and accepted.

We decide, in our sole judgment, whether to review the data, re-inject any remaining sample, or re-analyze. If a re-analysis changes the result, we issue a corrected certificate and withdraw the original. If it does not, the original stands.

A result from another laboratory, a supplier's certificate, or a label claim does not by itself make our result wrong; different methods, standards, and samples give different numbers, and we are not obliged to reconcile our result with anyone else's. Testing new or replacement material — including a vial you say was mislabeled, mis-shipped, or from a different lot — is a new order at our current rates.

A result you do not like is not a defect. Re-analysis or a refund or credit of the fee for the affected sample, at our choice, is your sole and exclusive remedy for any claim about a result, subject to the carve-outs in section 15.

12. Records, methods, and intellectual property

Methods, raw data, and calibration records are proprietary to KMD Analytical. The Certificate of Analysis and chromatogram constitute the deliverable. Records are retained and made available to accreditation bodies or as required by law.

We may use results and data in de-identified, aggregated form to maintain and improve our methods and reference libraries. The site, its content, and the KMD Analytical name and marks belong to us; you receive no license to them beyond viewing and sharing your own certificates.

13. Confidentiality

We do not publish client lists, and beyond what appears on a certificate, its verification page, and the order-tracking link we email you, we do not disclose who submitted what. The name entered on the order (or the name you ask for) appears on your certificates; the live certificate page, the certificate ID, and the order-tracking link can each be viewed by anyone who has them. We will confirm to anyone who asks whether a certificate ID is genuine, withdrawn, or was never issued by us.

We may disclose information to the service providers and advisers listed in our Privacy Policy; when required by law, subpoena, or a regulatory or accreditation request; to report suspected unlawful activity; to respond to a payment dispute or chargeback; and to protect our rights, our name, or the safety of others. Our methods, pricing, and correspondence with you are our confidential information, and you may not publish them.

14. NO WARRANTIES

A certificate states our findings on the sample as received, using the method printed on it, and every analytical result carries measurement uncertainty. Our only commitment is that we will perform the analysis with reasonable care using our documented methods. We do not promise that any result is free of error, that another laboratory or method would reproduce it, or that a certificate will be accepted by any third party, regulator, marketplace, or customer of yours. Nothing on a certificate, on the site, in a quote, or in any email or message from us creates a warranty.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, RESULTS, AND CERTIFICATES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.

The site, the portal, your tracker link, and the verification page are provided as is; we may change, suspend, or discontinue any of them at any time and do not promise they will be available or error-free.

15. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT THE LAW ALLOWS, KMD GROUP LLC, ITS MEMBERS, MANAGERS, OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO AN ORDER, IN THE AGGREGATE, WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THAT ORDER, AND FOR ANY CLAIM NOT RELATED TO AN ORDER, ONE HUNDRED U.S. DOLLARS.

Any claim against us must be brought within 12 months after you knew, or reasonably should have known, of the facts giving rise to it, or it is waived. This deadline also applies in arbitration.

These limits do not apply to liability for fraud, willful misconduct, or gross negligence, or to any other liability that California law (including Civil Code section 1668) does not allow us to limit. Where the law does not allow a limit above, it applies to the fullest extent the law does allow. These limits are part of the basis of the price you paid — we would charge far more to accept more risk — and apply even if a remedy fails of its essential purpose. We are not responsible for the acts or omissions of carriers, customs, payment processors, hosting providers, or any other third party.

These terms are for the benefit of you and us only. No one else — including your customers or anyone who views or verifies a certificate — is a third-party beneficiary or may enforce any part of them.

16. Indemnification

You will defend, indemnify, and hold harmless KMD Group LLC and its members, managers, owners, employees, contractors, agents, and affiliates from any claim, demand, loss, liability, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or related to your samples, your products, your use or distribution of our results or certificates, your breach of these terms, or your violation of any law. This includes claims by your customers, distributors, or anyone who relied on a certificate because of you; claims by regulators or authorities about your samples or products; and claims by any person or company you asked us to name on a certificate.

We may control the defense and settlement of any claim you must indemnify, at your expense, and you may not settle a claim that admits fault on our part or imposes any obligation on us without our written consent. This does not require you to indemnify us for a claim to the extent it was caused by our own fraud, willful misconduct, or gross negligence. This obligation survives the end of our relationship.

17. Client portal and tracking links

Portal access is by a one-time sign-in link sent to the email address on your order; the portal shows your orders, unpaid invoices, and the sealed PDF of each certificate. We also email an order-tracking link that shows your order's progress and vial photographs without signing in — anyone who has that link can view it, so treat it like the certificate itself. You are responsible for that inbox and for anyone you let use it. We may suspend or end access for misuse.

18. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. The arbitration agreement in this section is governed by the Federal Arbitration Act.

Talk to us first. Before starting arbitration or a lawsuit, the side with a complaint will email the other (us at info@kmdanalytical.com; you at the email on your order) describing the problem and what would fix it, and both sides will try in good faith to resolve it for 30 days.

Arbitration. If that fails, any dispute between you and us arising out of or related to the Services will be decided by binding arbitration administered by JAMS under its rules in effect when the claim is filed, before a single arbitrator, on an individual basis. The arbitrator applies these terms, including sections 14 and 15, and can award the same individual relief a court could. Hearings are held in Los Angeles County, California, by video, or on the documents alone, as the JAMS rules and the arbitrator allow. If you are an individual ordering for personal purposes, the JAMS Consumer Arbitration Minimum Standards apply: you pay no more than the consumer filing fee, we pay the rest of the arbitration fees, and the hearing may be held near where you live. For business clients, fees are shared as the JAMS rules provide. The arbitrator decides whether a claim is arbitrable, except that only a court may decide whether the class-action waiver below is enforceable.

What arbitration means. A neutral arbitrator decides the dispute instead of a judge or jury, and appeal rights are limited. By agreeing to arbitrate, you and we each give up the right to have a court or jury decide the dispute.

No class actions. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective, or private-attorney-general proceeding, and the arbitrator may not consolidate claims or award relief to anyone but the parties. This does not waive any right to seek public injunctive relief where California law says that right cannot be waived; any such claim will be decided by a court after the arbitration of all other claims. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be heard in court.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies there. Either party may ask a court for a temporary order to protect its intellectual property, stop the misuse or alteration of a certificate or of our name, or preserve evidence, without giving up arbitration.

Opt-out. You may reject this arbitration section by emailing info@kmdanalytical.com within 30 days after your first order with the subject "Arbitration opt-out" and your name and order number. Opting out does not affect any other part of these terms.

Any claim that is not arbitrated must be brought in the state or federal courts in Los Angeles County, California, and you consent to their jurisdiction. In any proceeding to enforce these terms or to collect unpaid fees, the winning side recovers its reasonable attorneys' fees and costs, except where the law says otherwise.

19. General terms

These terms replace anything said or written earlier — in a quote, email, message, or call — and no employee, message, or course of dealing can change them; only a document we sign can. If a quote, email, or certificate conflicts with these terms, these terms govern.

We may update these terms. The version in effect when you place an order governs that order, and we record which version you accepted with your order.

If any part of these terms is found unenforceable, it will be enforced to the maximum extent allowed and the rest remains in full effect. Our not enforcing a term on one occasion is not a waiver of it on any other.

You may not assign or transfer these terms, an order, or a certificate to anyone else without our written consent. We may assign them to a successor to our business.

Sections 3, 4, 9 through 16, 18, and this section survive the completion, cancellation, or refund of any order.

We may send notices to the email address on your order; notices to us go to info@kmdanalytical.com. You agree to do business with us electronically and that submitting an order or shipping a sample counts as your signature.